If the purchased goods are in stock, we ship them no later than the next day (week-day) after receiving your payment.

If the goods are currently out of stock, we ship them within the time specified for those particular goods. This information is available on our website and, you also get notified via confirmation e-mail after placing the order.

• Worldwide
  - DHL Express
  - GLS

• European Union 
  - DHL Express
  - DPD

We notify our customers when their order is shipped, providing a tracking number.  

You can track your order here:

• DHL express:  https://www.dhl.sk/exp-en/express/tracking.html

• DPD:  https://www.dpd.com/tracking/(lang)/en/(track)/

We deliver worldwide. However, the package cannot be delivered to an APO military address.

In case you do not see your country on our list (seen at the check out stage), contact us on info@belenka.com for further instructions.

• Credit / Debit Cards (All major type of credit / debit cards are accepted) - Instant payment via GoPay payment gateway (0 EUR)

• PayPal (0 EUR)

• Bank transfer (0 EUR)

If you encounter any problem while paying for your order, do not hesitate to contact us via e-mail at info@belenka.com

In case of failed payments via our payment gateway, please do not make a new order. Simply send us an email with the details of the product that you were trying to order and we will do our best to complete your order.